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Thank you for shopping at The Honeymoon Guide (www.honeymoonguidesrilanka.com). We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
We accept returns for physical goods sold within 7 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
For hotel, tours, experiences and other travel bookings the refund terms might vary based on travel period. Please see the cancellation policy specified under each hotel, tour, experience or other travel booking service.
All special event bookings such as the Festival of Romance or the Wedding Sale are non-transferable and non-refundable.
If you would like to exchange physical items for a different size, color, or style, please contact our customer support team within 3 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.
Certain items are non-returnable, non-transferable and non-refundable. These include:
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.
Refunds and exchanges (where accepted) will be processed within 3 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
If you have any questions or concerns regarding our refund policy, please contact our customer support team at hello@honeymoonguidesrilanka.com or +94 767578865 We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.
